FREQUENTLY ASK QUESTIONS
What is included?
Buying a ready to play escape room you receive a full set of decorations, furniture and riddles with control board, additional set of small pieces (that can be lost or stolen). Audio, photo and video for the escape room. Installation instruction. Video walkthrough. Examples of wall décor/painting (if required). Necessary support from our specialists during escape room installation. 6 months warranty.
For Escape Cube you will get absolutely ready-to-play and decorated walls (outside and inside), floor, ceiling decorations, two-way communication system, lighting inside the cube are added to the set – you receive the business which is fully ready to operate.
What is not included?
Delivery, packing, two-way communication system, doors, basic lighting (depends on the escape room)
Packaging in accordance with international transportation standards, on euro-pallets. Each item is packaged securely so you got all without any damage.
| Escape Room | Packing without a box (on pallets, film, Penoplex), USD | Packing in a strong wooden box on pallets, USD |
| JUNGLE | 400 | 600 |
| PIRATES NEW DESIGN | 400 | 600 |
| PIRATE BAY | 400 | 600 |
| MAGIC GOBLET | 500 | 700 |
| MAYA CIVILIZATION | 600 | 800 |
| EXORCIST | 600 | 800 |
| PHARAOH | 600 | 800 |
| GALAXY | 600 | 800 |
| WIZARDS LEGEND | 600 | 800 |
| SPACE BATTLE | 600 | 800 |
| ZOMBIE PERFOMANCE | 600 | 800 |
| GAME OF STONES | 700 | 900 |
| TIME MACHINE | 700 | 900 |
| DA VINCI, TESLA - FUTURE | 700 | 900 |
| JURASSIC ISLAND | 700 | 900 |
| LILITH HORROR | 700 | 900 |
| ARCADE GAME ELECTRONIC WORLD | 700 | 900 |
| ARCADE GAME UNDERWATER WORLD | 700 | 900 |
| SUBMARINE STEAM-PUNK | 700 | 900 |
| WONDERLAND | 800 | 1000 |
| STEAM PUNK TRAIN | 800 | 1000 |
| MAGIC SCHOOL | 800 | 1000 |
| GAME OF STONES - 2 | 800 | 1000 |
| SPACE WARS | 800 | 1100 |
| ESCAPE CUBES (4 sqm) | 800 | 1 100 |
| ESCAPE CUBES (9 sqm) | 1 100 | 1 600 |
| GADGETS | from 20, depending on CBM | from 50, depending on CBM |
What is required from me before I get the escape room?
You need to prepare electric wiring according to our scheme, floor, ceiling, paint the walls, install doors.
How escape rooms are delivered?
Delivery is calculated individually depending on your location. We help to organize the whole delivery process choosing the best option for you. Pricing depends on pack weight and dimensions as well as the way of delivery (truck, aircraft, ship).
Gadgets delivery
The price depends on the weigh:
up to 5 kg: 90 USD
5-10 kg: 140 USD
10-20 kg: 240 USD
20-30 kg: 340 USD
We ship by EMS service (door-to door), all packages are trackable
Do you produce separate gadgets?
Yes, any according your order. You may send samples or word description of what you need/want.
What are the production terms?
For ready-to-operate escape rooms – from 2 to 8 weeks depending on the escape room type and workload. Gadgets – up to 2 weeks.
How long the delivery takes?
It depends on your location. For Europe in case of truck delivery – about 10 days. In case of sending gadgets by courier service – 1-2 weeks. In case of air delivery – 5 days.
Can you come to install the escape room?
It is possible though not required, because all our escape rooms are prepared for installation in such a way, that it can be done by any person who is at least a bit good at electronics.
Can I order individual design for gadgets or escape room?
Yes, we offer any design and gadgets of any complexity
What are the payment terms?
After signing the agreement: 50% is prepayment, 50% after the work is completed – we send video of walkthrough or do live streaming
What if something breaks down?
We are in touch 18 hours a day. You can contact us by Skype/ Whatsapp /Facebook with all questions or complications. In case of any problems with our goods, we will help you to diagnose problem. Photos and videos are the best way to demonstrate them. If you have some problems or questions about our Escape rooms we can connect you via teamviewer and programm/reprogramm our puzzles online. If problem is caused by some internal issues, we will send you some spare parts.
Can I make an escape room more difficult with additional riddles and how much will it cost?
Yes, it is calculated individually.
