FREQUENTLY ASK QUESTIONS

Buying a ready to play escape room you receive a full set of decorations, furniture and riddles with control board, additional set of small pieces (that can be lost or stolen). Audio, photo and video for the escape room. Installation instruction. Video walkthrough. Examples of wall décor/painting (if required). Necessary support from our specialists during escape room installation. 6 months warranty.

For Escape Cube you will get absolutely ready-to-play and decorated walls (outside and inside), floor, ceiling decorations, two-way communication system, lighting inside the cube are added to the set – you receive the business which is fully ready to operate.

Delivery, packing, two-way communication system, doors, basic lighting (depends on the escape room)

Packing

You need to prepare electric wiring according to our scheme, floor, ceiling, paint the walls, install doors.

Delivery is calculated individually depending on your location. We help to organize the whole delivery process choosing the best option for you. Pricing depends on pack weight and dimensions as well as the way of delivery (truck, aircraft, ship).

The price depends on the weigh:
up to 5 kg: 90 USD
5-10 kg: 140 USD
10-20 kg: 240 USD
20-30 kg: 340 USD
We ship by EMS service (door-to door), all packages are trackable

Yes, any according your order. You may send samples or word description of what you need/want.

For ready-to-operate escape rooms – from 2 to 8 weeks depending on the escape room type and workload. Gadgets – up to 2 weeks.

It depends on your location. For Europe in case of truck delivery – about 10 days. In case of sending gadgets by courier service – 1-2 weeks. In case of air delivery – 5 days.

It is possible though not required, because all our escape rooms are prepared for installation in such a way, that it can be done by any person who is at least a bit good at electronics.

Yes, we offer any design and gadgets of any complexity

After signing the agreement: 50% is prepayment, 50% after the work is completed – we send video of walkthrough or do live streaming

We are in touch 18 hours a day. You can contact us by Skype/ Whatsapp /Facebook with all questions or complications. In case of any problems with our goods, we will help you to diagnose problem. Photos and videos are the best way to demonstrate them. If you have some problems or questions about our Escape rooms we can connect you via teamviewer and programm/reprogramm our puzzles online. If problem is caused by some internal issues, we will send you some spare parts.

Yes, it is calculated individually.